Support
Something broken, a phrase we got wrong, or a question about your account — pick the closest match and the subject line is filled in for you. A real person reads every one.
What do you need?
I cannot get in
The sign-in link did not arrive, Google or Apple is refusing, or you have lost access to the email address on the account.
This Patois is wrong
A phrase, a spelling or a recording is off, or a perfectly good answer of yours was marked wrong. Tell us the Lesson and what you said — corrections go straight into the content queue.
Something is broken
A Session that will not start, a Streak that vanished, Gems or XP that do not add up. Include your username and roughly when it happened.
My data, or my account
Ask for a copy of your data, ask us to delete your account, or ask a question about the privacy policy.
Answered already
- I forgot my password.
- There isn't one. LearnPatois signs you in with Google, with Apple, or with a link emailed to you — so nothing to remember and nothing to leak.
- I played as a guest. Can I keep my progress?
- Yes. Create an account from the same browser and everything moves across — your Track, your Streak, your XP, your Gems and every Item's review schedule.
- The app said I was wrong, but that is how my family says it.
- Then we probably owe you a fix. Every Exercise has a one-tap report, and a real person reads them. Patois is a continuum and our accepted set is meant to reflect that.
- Why did my Session not start?
- Starting a Lesson costs Energy, and Energy refills gradually over the day. If you are out, wait a little or spend Gems in the Shop.
- Can I pay for anything?
- No. There are no real-money purchases. Gems are earned by playing and have no cash value.
- Do lessons work offline?
- Not yet. You can install LearnPatois as an app and it will open instantly, but a Session needs a connection.
Prefer to write it yourself? Everything reaches [email protected]. We do not use live chat, and we will never ask you for a password — LearnPatois has no password to ask for.